Return & Exchange

At MMO4PAL, we are committed to ensuring your satisfaction with every purchase. If you're not entirely happy with your order, we offer a straightforward return and exchange process. Please review the following guidelines for returning or exchanging items:

  1. Eligibility for Returns and Exchanges:

    • You may return or exchange items within 30 days of receiving your order.
    • Items must be in their original condition, including packaging and any accessories.
    • Personalized or customized items may not be eligible for returns or exchanges, unless they are defective or damaged.

  2. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact our customer service team at junzhu1120@gmail.com within 7 days of delivery.
    • Provide clear photos and a description of the issue for assessment.

  3. Returns Process:

    • To initiate a return, please contact our customer service team at junzhu1120@gmail.com with your order details and reason for return.
    • Once approved, you will receive instructions on how to return the item.

  4. Exchange Process:

    • To initiate an exchange, please contact our customer service team at junzhu1120@gmail.com with your order details and preferred exchange item.
    • Once approved, you will receive instructions on how to proceed with the exchange.

  5. Return Shipping:

    • For non-defective or non-damaged returns, the customer is responsible for return shipping costs.
    • In cases of defective or damaged items, we may provide a prepaid return label.

  6. Refunds and Exchanges:

    • Refunds will be processed within 7 days of receiving the returned item and will be issued to the original payment method.
    • Exchanges will be processed promptly upon receiving the returned item and confirming availability of the exchange item.

  7. Non-Refundable Items:

    • Certain items, such as downloadable products or gift cards, are non-refundable.

  8. Contact Us:

    • If you have any questions or need assistance with returns or exchanges, please contact our customer service team at junzhu1120@gmail.com.

We strive to make the return and exchange process as seamless as possible. Your satisfaction is our priority, and we appreciate your trust in MMO4PAL for your electronic and household product needs."